Refund Policy

1. Overview

This Refund Policy explains when and how Territory Intel Pro issues refunds for subscriptions. It applies alongside our Terms of Service and Cancellation Policy.

2. Free Trial

Every new organization starts with a 14-day free trial. Your card is not charged until the trial ends. You can cancel at any time during the trial and you will not be charged. To cancel, go to Settings > Billing in the app and manage your subscription, or use the link in your trial reminder email.

3. Subscription Refunds

We do not issue refunds for partial billing periods once a paid subscription period has started.

Cancellation takes effect at the end of the current billing period, and you keep access until your paid-through date. Exceptions are made where required by applicable law, or where we determine there was a material service failure on our side. Exception requests are evaluated case by case.

4. Seat and Plan Changes

If you change your seat count or switch between monthly and annual billing, the adjustment is reflected on your next invoice. Changes that reduce your seat count take effect at the next renewal unless we tell you otherwise in the app.

5. Enterprise Plans

Enterprise plans are governed by their own agreements. Refund and cancellation terms for enterprise plans are defined in the applicable order form or master services agreement and take precedence over this policy where they conflict.

6. Statutory Rights

Nothing in this policy limits rights you have under applicable consumer protection law. If you are located in the European Union, United Kingdom, California, or another jurisdiction with mandatory refund or cooling-off rights, those rights apply and are unaffected by this policy.

7. How to Request a Refund

To request a refund, email support@territoryintelpro.com with your organization name and the charge in question, or manage your subscription directly through the billing portal in Settings > Billing.

8. Processing Time

Approved refunds are processed through Stripe to your original payment method. Refunds typically appear on your statement within 5 to 10 business days, depending on your card issuer or bank.